We know that we are difficult clients and Mallory works with us like a champ! We often change what the plan is for the trip 3-4 times prior to booking. Mallory does a fantastic job at navigating what we are telling her into the ultimate "realistic" itinerary. And then when the Corona struck- helped us alter our plans in attempt to not cost us any additional money and have an awesome trip in the future!
Just to give you an example of how great Mallory is, when our transfer to the airport didn't show up as scheduled in Costa Rica at 8 PM, we made one quick call to Mallory and she sorted everything out and we were on our way in no time. We made our flight without any issues and can always rest easy on our trips knowing that Mallory has our backs if something goes awry.
The Schuliks
Fort Worth, TX